The UK Information Commissioner Office (ICO) has warned shoe retailer Office after the personal data of over one million customers was hacking.

The hacker accessed customers’ details and website passwords via an unencrypted database.

Sally-Anne Poole, Group Manager at the Information Commissioner’s Office said:

The breach has highlighted two hugely important areas of data protection: the unnecessary storage of older personal data and the lack of security to protect data.

“All data is vulnerable even when in the process of being deleted, and Office should have had stringent measures in place regardless of the server or system used. The need and purpose for retaining personal data should also be assessed regularly, to ensure the information is not being kept for longer than required.”

“Fortunately, in this case there is no evidence to suggest that the information has been used any further and the company did not store any bank details.”

The data breach also highlights the risks associated with customers using the same password for all their online accounts.

Sally-Anne Poole added:

“This one incident could potentially have given the hacker access to numerous accounts that the clients held with other organisations, as passwords were included on the database in question. It’s important to use a unique, strong password for each separate account; preferably a combination of numbers and letters – not a name or dictionary word.”

Office has agreed to an “undertaking under the Data Protection Act 1998”, the details are here.

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