Crossbeam Systems have released research into Mobile Phone user’s opinions on security. 

The most revealing finding was that compromised security, rather than high monthly fees, would be the biggest reason for UK smartphone users to change mobile network providers. 

The independent blind survey of 1,076 UK adult smartphone users and bill payers examined: –

  • usage habits
  • the importance of mobile security and data services
  • purchasing considerations
  • what would motivate them to switch providers

A summary of the survey results are below:-

  • 75.6% of those surveyed would change mobile providers if their current, operator-supplied smartphone was compromised by hackers, malware or other security failure
  • 79% of 648 women surveyed stating they would change networks if their smartphone fell victim to a security issue.
  • 70% of 428 men surveyed would also change networks following a security incident
  • 56% of global respondents don’t know if their mobile network provider has measures in place to secure their smartphone
  • 35.7% of respondents were aware that their smartphone contained applications that stored or had access to financial information such as PayPal, retail apps with saved card payment information and mobile banking apps, and that third parties accessing these would be a concern
  • 52.9% would be scare of other people having “Access to my personal information, such as passwords and credit card details”
  • 5.8% said a lack of security would drive them away from their current network provider

If your smartphone was hacked by a criminal whose fault would it be?

  • 37.5% My mobile network provider (Vodafone, O2 etc.)
  • 31.6% Mine
  • 17.9% My smartphone manufacturer (Apple, Samsung, HTC, etc.)
  • 12.9% Other please specify

Smartphone users, like most people, don’t think about the security of their devices until they’ve been hacked. This may be misleading mobile network operators to focus less of their attention on customer security and underestimate the risk it creates said Peter Doggart of Crossbeam

The good news is 53 percent of global respondents expressed a willingness to pay their network provider additional fees to help improve security.

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