After a couple of recent articles, Channel 4 and TSYS, I thought I should re-post this old article.

Brian Pennington

Credit Card data is the Crown Jewels for hackers and the financial lifeblood of many companies. An Account Data Compromise, also known as a breach can lead to bad press and a bad reputation, you only need to Google Play.com or Lush to see the impact.

With the 18th March 2011 launch of the PCI Councils “Protecting Telephone Based Payment Card Data” on Call Centres it is worth noting that, according to research from Connected World 36.7% of contact Centres claimed to be fully compliant with the Payment Card Industry Data Security Standard (PCI DSS).

However, the majority (89%) admitted to not understanding PCI DSS, the requirements nor penalties.

There are many business and regulatory requirements that impact Call Centres, especially the recording of telephone calls, for example in the United Kingdom, the Financial Services Act.

The act of recording a call can break the rules of PCI DSS…

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