In a communications survey of 60 retailers conducted by Iconnyx the number one challenge to retailers is Security with 47% identifying it as their biggest issue.

The full list of technology challenges for retailers are:

Challenge %
Security 47%
Data storage 20%
Mobile 17%
Ecommerce 10%
Cloud 7%

57% of respondents ranked PCI compliance as a very important business issue.

Other reported business issues were listed

  • answering customer calls
  • synchronisation between Point of Sale and card payment machines
  • reducing the overall cost of connectivity to stores

Tim Walker, Iconnyx Managing Director explains:

 “It’s surprising to see that cloud is low on the list of retailer concerns, given that security and PCI compliance is top of the list.

This signals that for retailers, cloud-based technologies are neither seen as a solution or an issue. In either instance, use of the cloud can resolve security concerns and could be explored as a reliable means of addressing retailers’ issues,

The full press release can be found here.

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