In a communications survey of 60 retailers conducted by Iconnyx the number one challenge to retailers is Security with 47% identifying it as their biggest issue.
The full list of technology challenges for retailers are:
57% of respondents ranked PCI compliance as a very important business issue.
Other reported business issues were listed
- answering customer calls
- synchronisation between Point of Sale and card payment machines
- reducing the overall cost of connectivity to stores
Tim Walker, Iconnyx Managing Director explains:
“It’s surprising to see that cloud is low on the list of retailer concerns, given that security and PCI compliance is top of the list.
This signals that for retailers, cloud-based technologies are neither seen as a solution or an issue. In either instance, use of the cloud can resolve security concerns and could be explored as a reliable means of addressing retailers’ issues,
The full press release can be found here.